Patient & Caregiver Support Program
Empowering Patient Access and Adherence
At Gaya Pharma, we are dedicated to improving patient access, treatment adherence, and quality of life through our comprehensive Patient Support Programs (PSP) and Patient Access and Affordability Programs (PAP).
What the program covers
Patient Affordability Program
We assist in understanding and processing insurance claims while offering a range of financial assistance options, including copay vouchers, advance pay solutions, and Free of Charge (FOC) medication programs to make essential treatments more accessible and sustainable.
Patient Support Program
Through continuous follow-up, disease education, and lifestyle guidance, we empower patients to better understand their therapy, stay consistent with their medication plan, and achieve improved health outcomes with personalized support.
Testing Assistance Program
We help patients access critical tests required for diagnosis, treatment eligibility, or therapy monitoring, including laboratory tests, biomarker analyses, imaging, and specialized procedures such as right heart catheterization.
Bridging Innovation & Access
At Gaya Pharma, we believe that access to healthcare should never be determined by financial circumstances. Our programs bridge the gap between innovative therapies and the patients who need them — combining affordability solutions, education, and human support.
Comprehensive Testing & Continuous Support
Diagnostic testing is often the first barrier to treatment. Through testing vouchers and laboratory partnerships, we ensure patients can access the analyses they need to begin therapy, then stay by their side with continuous follow-up throughout their treatment journey.
Frequently asked questions
- What is a Patient Support Program (PSP)?
- A Patient Support Program is a structured service that helps patients start and stay on a prescribed therapy. Gaya Pharma's PSPs combine disease education, treatment follow-up, adherence coaching, and lifestyle guidance, delivered by trained coordinators across Morocco and Africa.
- What is the difference between a PSP and a Patient Access and Affordability Program (PAP)?
- A PSP focuses on adherence and education once treatment has started. A PAP focuses on affordability: insurance claim support, copay vouchers, advance pay solutions, and Free of Charge (FOC) medication programs. Gaya Pharma runs both, and most sponsors deploy them together.
- Which countries does Gaya Pharma run patient support programs in?
- Gaya Pharma operates patient support programs from its headquarters in Rabat, Morocco and its West Africa hub in Abidjan, Côte d'Ivoire, serving patients across North and West Africa.
- Can a patient support program cover diagnostic tests?
- Yes. Gaya Pharma's Testing Assistance Program helps patients access laboratory tests, biomarker analyses, imaging, and specialised procedures such as right heart catheterisation when these are required for diagnosis, treatment eligibility, or therapy monitoring.